Complaints and Feedback
At our company, we want our clients to feel empowered to speak up about how we provide services and products so we can identify any issues with our service and continuously improve. Your satisfaction is our priority. We welcome your feedback, whether it’s a complaint, compliment or suggestion to help us improve our services.
Feedback can be made: in person, by email This email address is being protected from spambots. You need JavaScript enabled to view it. , in writing, by phone 02 9482 4572 or via our CONTACT US page.
If our NDIS clients/participants are not satisfied with the way we have handled their concerns, they can contact the NDIS Commissioner in the following ways:
- Phone: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- Use the National Relay Service and ask for 1800 035 544.
- Completing a Complaint Contact Form at this location https://www.ndiscommission.gov.au/about/contact or https://www.ndiscommission.gov.au/about/complaints